Client case for Boulanger
VoiceBot & ChatBot
Project's functional area
In order to support new uses (connected speakers, chatbot, mobile first) and to optimize the actions entrusted to the Customer Support Center, Boulanger wanted to set up a VoiceBot and a ChatBot.
Technological environment
- NodesJS (TypeScript)
- VueJS
- DialogFlow
- GCP
- Architecture micro-services
- VueJS
- DialogFlow
- GCP
- Architecture micro-services
Methodology
Agile - Kamban
Drawbacks and key success
Anticipate technological evolutions allowing to gain in efficiency (new recognition frameworks for example).
Ability to manage the project from end to end via a SPOC.
Ability to manage the project from end to end via a SPOC.